Patient Bill of Rights

All human beings are born free and equal in dignity and rights and they are endowed with reason and conscience and should act towards one another in spirit of brotherhood.

All human committed to protecting and respecting each other’s dignity which is particularly important in times of illness. According to the constitution sublime human dignity is   the basic principle of the Islamic Republic of Iran, and the government’s task is to provide health care for every citizen of the country which should be done fairly and based on respect to human dignity and patients' rights.

This Patient Bill of Rights has been set regarding the human values based on the Islamic and Iranian culture, on equality and inherent dignity of all recipients of health services with the aims of maintaining, promoting, and strengthening human relations between providers and recipients of health services.

 

Patient’s right to receive health services medical care of good quality

 

-  Health services must be based on                  

  • Human dignity and with respect for the values, cultural and religious beliefs;
  • Honesty, Fairness, Courtesy, treated with compassion, and respected.
  • Without discrimination to appropriate medical care regardless of their age, gender, race, and religion.
  • The up dated, and current state of knowledge
  • In accordance with patient’s best interests.
  • The health resources distribution shall be in accordance with fair treatment prioritiesThe coordination of care reasonable assistance such as prevention, diagnosis, treatment and rehabilitation;
  • Providing all basic needs and necessary facilities beyond the imposition of unnecessary limitations or pains.
  • Particular attention to the rights of vulnerable groups such as children, pregnant women, the elderly, psychiatric patients, prisoners, physically and mentally disabled, and unsupervised people;
  • The earliest convenient time, and respect to the patient’s timing.
  • Considering recipients of services and criterias such as language, age and gender
  • Taking efficient steps on urgent and (EMS), without considering financial affairs of the patient, and In the case of non-urgent (elective) based on the specified terms.
  • While providing appropriate services are not possible in Urgent and essential care (emergency), it is necessary to transfer the patient to other unit by provision of essential services and information.
  • Comfort Provision for the patients in the final stages of life, if the patient condition is irreversible and on imminent death which means to alleviate the patient's psychological, social, spiritual, emotional needs next to his family at the time of dying. The dying patient has the right to be with the desired person in the last moments of his/her life.
  • An appropriate and sufficient information for the patients.
  • The content of the information are as belowmentioned cases:
  • Contents of Patient’s Rights Declaration at the time of admission
  • 2.1.2 Terms and predictable hospital costs such as medical and non-medical services, insurance terms and support systems introduction at the time of admission;
  • Name and the ranks of physician medical group in charge of providing medical care such as physicians, nurses, students and their professional relations together
  • Diagnostic and therapeutic procedures, the strengths and weak points of each method and possible effects, diagnosis, prognosis and complications, as well as all influencing information on decision-making of the patient;
  • The way of access to the physicians and the roles of main members during treatment
  • All performances which have research background nature
  • Presenting the necessary educations for treatment continuation
  • Presenting information must be as follows:
  • Information should be provided in an appropriate time on the basis of patient’s condition, such as anxiety, pain, personal characteristics like language, education, and comprehension ability unless:
  • Delay at the beginning of the treatment by informing abovementioned cases may hurt the patient (which informing the patient should be done at the earliest possible time.)
  •  Patient’s refusal to participate in research or the teaching of medicine.despite of the right of receiving information shall be respected unless the lack of awareness cause the risk of a serious danger for the patient or other relatives.
  • Patient’s right to access all medical records, detailed information, and request’s correction of the possible mentioned errors.
  • Patient’s freedom of choice and decision making to receive the health services should be respected.
  • 3.1 Selection the alternatives and treatment decision making are as below mentioned cases:
  • 3.1 Patient’s right to select the physician, and the hospital health care center on the basis of regulations
  •  Patient’s freedom of choice to ask for the opinion of second physician at any stage as a Consultant,
  • Patient’s right to participate in or refuse to take part in any filed of research studies, and withdraw from participating without impacting and continuation on receive health services.
  • Patient’s right to approve or refuse the proposed treatments after fully informed about medical facts of his/her condition, and the possible complications relevant to acceptance or rejection of the treatment unless suicide or rest of other cases would create a serious hazard his/her life or health  due to treatment refusual.  
  • The initial comment of the patient in the time of stability, and alert in decision making will be recorded for the future treatment measures as a medical guideline, and substitute as a decision maker on the basis of legal standard regulations for health care service providers due to the future patient ‘s disability of decision making
  • 3.2 Terms of choice and decision making include the following cases:
  • 3.2.1 Freedom of choice and descision making of the patient based on adequate and comprehensive information (mentioned in the second paragraph)
  • .2.2 Patient’s right to select and an adequate time for decision making after providing information
  • 4. Preparing health services based on respect for patient’s right to privacy and the principle of confidentiality.
  • 4.1   Principle of confidentiality of all patient’s data is obligatory and all identifiable patient data must be protected unless by the rule of law exception;
  • 4.2 Managing patient’s right to privacy in all diagnostic and therapeutic procedures shall be respected, and providing all facilties to ensure patient’s privacy is necessary.
  • 4.3 By the rule of law, the Patient, the medical treatment team, trusted and authorized people are the only ones who have a right of access to the patient’s detailed inforamtion, and medical records.
  • 4.4 Patient’s right to be accompanied with one trusted person in all diagnostic procedures such as examinations. Moreover, for the children’s treatment one of parent’s presence in all steps is necessary unless it is counted contrary to medical necessities.
  • 5. Access to an effective system is to focus, and consider the patient’s complaints.
  • 5.1. All patients have the right to claim for violation of their rights, and complain to the competent authorities without impacting their access to health services on the basis of this Declaration.
  • 5.2- Patients have the right to be informed of the investigation and the results of their complaints.
  • Compensation of the damages due to errors of health service providers after precise provision in accordance with the first earliest possible time.
  • If the patient is unable to express his/her will to make decisions due to any reason, the decision making would be on behalf of a legally entitled representative in accordance with implementation of all patient’s right article.Moreover, if a legally representative prevents the treatment, then the physician can appeal the decision by the competent authorities.
  • If the patient is unable to make a decision, but is able to make rational decision in some processes, his /her decision must be respected

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Contact Us

Address : Ayatallah Kashani Blv, Sadeqieh Sq, Tehran, Iran

Telephone :+98 21 47900

Fax :+98 21 44070784

Postal code : 1481798113

E-Mail : info@Ebnesinahospital.com